Terms of Service & SLA
Effective Date: January 1, 2026 | Last Updated: August 6, 2026
1. Services Covered
These Terms of Service govern the deployment, management, hosting, and technical support of custom AI receptionists, conversational AI voice agents, GoHighLevel CRM workflows, and n8n backend automations installed by 1st Automate Inc.
2. Done-For-You Implementation & Maintenance
1st Automate provides full-service installation and ongoing prompt tuning. Our team maintains zero-downtime infrastructure monitoring, regular conversational accuracy audits, and priority pipeline integration updates.
3. Enterprise Service Level Agreement (99.9% Uptime SLA)
We guarantee 99.9% operational uptime across all AI conversational channels (WhatsApp, SMS, Voice telephony, Instagram DMs, and CRM webhook pipelines). In the event of an unplanned outage exceeding 0.1%, service credits are automatically applied.
4. Intellectual Property & Client Data Ownership
Clients retain 100% full ownership of all customer records, contact databases, lead transcripts, and proprietary workflow logic created during service tenure.
Let's Map What You're Missing
On the call we'll go through how calls reach you now, where they're being lost, and what an agent would handle in your business. If it's not a fit, we'll tell you.
Ready to collaborate with us?
Tell us about your business and we'll design your tailored AI blueprint.