Privacy Policy & Data Security

1. Overview & Commitment to Security

1st Automate Inc. ("1st Automate", "we", "us", or "our") is dedicated to keeping client data secure, confidential, and compliant with enterprise security standards. This Privacy Policy details how we collect, process, encrypt, and safeguard information across our AI receptionists, AI voice agents, GoHighLevel CRM workflows, and n8n custom automations.

2. Information We Collect

We process data exclusively to provide speed-to-lead automation and custom AI services for your business:

• Lead & Contact Details: Names, phone numbers, email addresses, and messaging transcripts received from WhatsApp, Instagram DMs, Meta Lead Ads, and web forms.
• Call Recordings & Transcripts: Audio streams and real-time text transcripts generated during AI voice calls via ElevenLabs and telephony integrations.
• Technical Metadata: IP addresses, browser types, interaction timestamps, and API payload sync logs.

3. Enterprise Data Encryption & Security Standards

All data processed through 1st Automate systems is protected using military-grade security infrastructure:

• Encryption in Transit: TLS 1.3 encryption for all web traffic and API endpoints.
• Encryption at Rest: AES-256 bit encryption for databases, call logs, and CRM records.
• SOC 2 Type II Alignment: Strict access control boundaries, multi-factor authentication, and annual penetration testing.
• GDPR & HIPAA Readiness: Business Associate Agreements (BAAs) available for medical and healthcare clients.

4. Cookies & Tracking Technologies

We use essential cookies to maintain system authentication, theme preferences (Dark/Light mode), and web analytics to improve website speed. We do NOT sell your data to third-party ad networks.

5. Your Data Rights (GDPR / CCPA)

You have full ownership of your customer data. You may request access to, correction of, or permanent deletion of your data at any time by contacting our Privacy Team at privacy@1stautomate.com.